geektec web store FAQ section

If for any reason your item arrives damaged or faulty, we will replace it free of charge, or send any part needed. We do offer a 14 day right of return, if for any reason you are not satisfied with this product. For returns sent back for a refund, we do charge a restocking fee, which will depend on the condition of the item. Generally it will be 20%. Actual shipping costs are also non refundable. In the event we offer "Free Shipping" it means the actual shipping cost is factored into the overall sales price of the item. Please contact us to find out exactly how much the shipping cost is, in many cases its about $1 per pound. *We do NOT pay return shipping costs if an item is returned to us, but if damaged in transit, we will replace it FREE of charge for the customer. We have all products available for testing in our San Diego area facility, in case any customer would like to try a product before they purchase. Simply contact us to setup an appointment to view any product we sell. **ANY RETURNS MUST BE COMPLETE, WITH ALL ORIGINAL PACKING MATERIALS, AND SHIPPED BACK IN THE SAME METHOD. (SUCH AS FREGHT, UPS, ETC) SOME ITEMS ARE TOO FRAGILE TO SHIP USING CERTAIN CARRIERS. WE ARE NOT RESPONSIBLE IF AN ITEM IS DAMAGED DUE TO RETURN SHIPPING. WE CANNOT CONTROL CERTAIN BUYER PREFERENCES, SUCH AS HOW SOMETHING FEELS, LOOKS, WORKS, EVEN SMELLS! CERTAINLY MATERIALS USED (SUCH AS THOSE IN OFFICE CHAIRS) DUE PRODUCE A "NEW" SMELL WHEN FIRST OPENED, AS WITH MOST ALL PRODUCTS. WE CAN ONLY GUARANTEE THAT YOUR ITEM WILL ARRIVE ADVERTISED AS BEST AS WE CAN, AND IN NEW CONDITION AS DESCRIBED, AND WORKING.